Refund policy

Returns 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@eyliden.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.Customers only have to pay a maximum of one shipping cost (including returns); Consumers are not charged a restocking fee for returned products. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds (if applicable)

A non-refundable condition :
Return can not accepted after 30 days from the date of signature.
Returned items are lost due to the customer using a shipping service that does not have a tracking number.

Once your return is received and inspected, we will send you an email notifying you that we have received your returned item(s). We will also notify you of the approval or denial of your refund.

If approved, the refund will be processed within 5 business days and a credit will automatically be applied to your credit card or original payment method.

Delayed or missing refunds

If you have not received your refund, please check your bank/Paypal account first.

Then contact your bank/your credit card company. There is usually a certain processing time before a refund can be issued.

If you've done all of this and still haven't received your refund, please contact us at service@eyliden.com